Cancellation

Cancellation protection for your vignette / toll product

With our cancellation protection we offer you 100% flexibility:

Trips planned well in advance sometimes have to be cancelled due to illness, short-term appointments, etc. With our new cancellation protection, you can face this risk with complete peace of mind, because in an emergency you can You can cancel independently and without giving any reasons up to 24 hours before the start of the journey. The price of the toll product will then be refunded to you at short notice.

Please note that the statutory cancellation rights apply. We therefore only recommend cancellation protection if the selected start date of validity of the toll product is outside the cancellation period.

If you start your journey as planned, we will register your license plate for you on time for the start of your journey. As confirmation of successful registration, you will receive a registration confirmation from us by email. If you have not received this registration confirmation, there may have been a registration problem with your license plate. You are not allowed to drive off without the registration confirmation. In this case, please contact our support team.